Legal

Terms of Service

Last updated 2026-07-20

1. Agreement and contracting entity

These Terms of Service ("Terms") govern your use of the BlendBadger website (blendbadger.com) and application (app.blendbadger.com) (together, the "Service"). These Terms are between you and Andes Trade EOOD, D-R Hristo Momchilov 1, Elena 5070, Bulgaria, VAT BG203691176 ("BlendBadger", "we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you confirm you are authorized to bind that company.

The Service is a business-to-business tool for e-commerce sellers and their teams. It is intended for use in the course of a trade or business, not for consumers acting outside their trade or profession.

2. The Service

BlendBadger is a read-only analytics service: it reads orders, refunds, fees, payouts, catalog, inventory and advertising-performance data from the platform accounts you connect via their official APIs, together with the expense records you provide, and computes profit and efficacy analytics from them. The Service never writes to, modifies or manages anything in your connected accounts.

3. Beta status

The Service is currently in beta. That means:

• Features may change, be added or be removed without notice;
• Occasional interruptions, bugs or data-sync delays may occur;
• Computed metrics may contain errors — figures labeled modeled are the output of allocation models, and even measured figures depend on the accuracy and availability of third-party platform APIs;
• We may impose or adjust usage caps to protect service stability.

We work to keep the beta stable and the numbers reconciled, but you should not treat beta output as your system of record for accounting or tax purposes.

4. Your account

• You must provide accurate account information and keep your credentials secure.
• You are responsible for activity under your account and your invited users.
• You may only connect platform accounts (stores, ad accounts, accounting systems) that you own or are authorized to connect.

5. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right, including the terms of the platforms you connect;
• Attempt to re-identify any individual from pseudonymized (hashed) identifiers, or combine Service data with other data for that purpose;
• Scrape, crawl or bulk-extract data from the Service other than through the export features we provide;
• Probe, scan, or test the vulnerability of the Service, or circumvent authentication or tenant isolation;
• Access or attempt to access another customer's data;
• Resell, sublicense or provide the Service or its data to third parties as a bureau service without our written agreement;
• Reverse engineer the Service except where law permits;
• Use automated means to exceed plan capacity, abuse AI credits, or degrade service for others;
• Upload malicious code or content you have no right to process.

We may suspend accounts that endanger the Service or other customers, with notice where practicable.

6. Subscriptions and billing

• During the current beta, access is free and no payment details are collected. At commercial launch, paid plans (Plus at $19.98, Pro at $49.98 and Ultimate at $99.98 per month) will be billed in advance, monthly or annually. Payments are processed by Stripe — except for merchants who install BlendBadger through the Shopify App Store, who are billed through Shopify's Billing API on their Shopify invoice. Annual billing carries a 30% discount; founding-member annual rates from the beta remain locked while the subscription stays active.
• Plans are metered by orders per month and SKUs as described on the pricing page. If you exceed your plan's meters we will notify you and give you at least one full billing cycle to upgrade or reduce usage before any enforcement. Exceeding meters never deletes data.
• An "unlimited" meter is subject to the fair-use policy on the pricing page; sustained usage far beyond the plan's intended scale may require a custom plan.
• You can cancel at any time; monthly subscriptions end at the close of the current billing period, annual subscriptions at the end of the paid year. Except where required by law, fees already paid are non-refundable — but if we materially fail to provide the Service, tell us and we will make it right.
• Prices may change; existing subscribers get at least 30 days' notice, and locked founding-member rates are honored.
• Taxes (e.g. VAT) are added where applicable.

7. Your data

• You own your data. Everything synced from your connected platforms and everything you enter remains yours. We claim no rights over it beyond what is needed to operate the Service for you.
• Export: you may export your data at any time in machine-readable formats.
• Deletion: on account termination (or on request to [email protected]) we purge your tenant's data within 30 days as described in the Privacy Policy, except for billing and accounting records we are legally required to retain under Bulgarian accounting and tax law.
• Benchmarks are opt-in: store-level aggregate metrics computed by BlendBadger contribute to aggregated, k-anonymized cross-store benchmarks only if you explicitly opt in, and you may opt out at any time. Data obtained from connected platform APIs that prohibit or restrict cross-account use — Shopify Protected Customer Data, Amazon, Google, Meta and TikTok data — never contributes to benchmarks, as detailed in the Privacy Policy.
• We process customer personal data contained in your store data only as your processor and as described in the Privacy Policy — notably, raw customer personal data is never stored: identifiers are one-way hashed at ingestion and the hashes are treated as pseudonymized personal data.
• Data Processing Agreement: where we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these Terms by reference.

8. Third-party platforms

The Service depends on APIs operated by third parties (Shopify, Amazon, Google, Meta, TikTok and others). We are not responsible for their availability, rate caps, data accuracy or policy changes, and your use of each platform remains governed by that platform's own terms. If a platform revokes or restricts API access, related features may be limited while we adapt.

You represent and warrant that you have the right to grant BlendBadger access to your platform data via their official APIs, and you agree to comply with the applicable platform terms (including the Amazon Services Business Solutions Agreement, the Meta Platform Terms, the Google APIs Terms of Service, the Shopify Terms of Service and the TikTok Commercial Terms of Service). BlendBadger is not liable for account actions a platform takes against you for your violation of its terms.

9. Intellectual property

The Service — its software, design and branding — is owned by Andes Trade EOOD and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it for your business while you have an account. Feedback you send us may be used to improve the Service without obligation.

10. Disclaimers

The Service provides analytics and decision support, not professional advice. It is not accounting, tax, legal or investment advice, and it does not replace your accountant or your platforms' official financial statements. The Service is provided "as is" and "as available"; to the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months before the event giving rise to the claim (or $100 if you have paid us nothing in that period, e.g. during the free beta). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for willful misconduct or gross negligence.

12. Indemnity

You will defend and indemnify us against claims arising from your breach of these Terms, your violation of law, or your connection of platform accounts you were not authorized to connect.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts for material breach of these Terms (with notice and a chance to cure where practicable) or if we discontinue the Service (with at least 60 days' notice and a data-export window). On termination we delete your tenant's data within 30 days as described in section 7, except for records subject to statutory accounting retention. Sections that by their nature survive termination (data deletion obligations, disclaimers, liability limits) survive.

14. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced by email or in-app at least 14 days before taking effect; continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria. The competent Bulgarian courts — the courts of Sofia, Bulgaria — have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, without prejudice to mandatory consumer-protection rules where they apply.

16. Miscellaneous

These Terms are the entire agreement between you and us regarding the Service. If a provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

17. Contact

Andes Trade EOOD (operating BlendBadger)
D-R Hristo Momchilov 1, Elena 5070, Bulgaria
VAT BG203691176
[email protected]